DL•Q ITSM Workshops
Our experience has shown us that the best approach to ensuring ITSM implementations both gain and maintain momentum is through the judicious use of workshops. Whether they are ad-hoc or part of our vast selection of workshops, some of which are listed below, the idea is to impart useful and actionable information to the various members of your organization. We typically hold workshops for one of two reasons – to provide everyone with some level of training or understanding of an important topic, or to clarify topics and remove the roadblock regarding decision making.
We provide various workshops on topics that are important to ensuring you and your team have the information needed to ensure educated decisions are made during the assessment and the implementation phase of your ITSM Initiative.
Remember we also provide ad-hoc workshops as needed on any ITSM Topic needed. The following is a list of our most popular workshops. These workshops are typically provided to your organization on-site or at one of our facilities and can last from 1 hour to 1 week.
- Understanding ITSM
- Understanding ITSM Processes
- Developing a Change Management Process and Change Advisory Board
- Developing a Configuration Management Database (CMDB)
- How to develop Configuration Item (CI) requirements
- Understanding ITSM Roles & Responsibilities
- Organizing your Service Desk and Incident Management Processes
- Understanding ITSM: An Overview and Executive Briefing
- Developing an IT Organizational Communication Plan
- Understanding and using Organizational Change Management Principles
Please e-Mail or contact a representative to inquire about the development of ITSM workshops to meet your unique organizational needs. |
